Those active on Twitter and within online community groups appear to be very different people

Infographic: CMSwire.com, The Buyer-side Journey

Infographic: CMSwire.com

At Influencer50 we’re currently collating the responses to a short survey of 150 U.S-based marketing heads on their views of industry-specific community groups, both offline and online. What we already know is that B2B buyers see certain communities as very influential in their decision-making.

One particularly fascinating finding, which until now has been just our adopted wisdom, is that many buyers are either active on Twitter and other social media or online communities – but not both. You might assume that someone who takes an active part in social media conversations would naturally extend those conversations into online community forums. But it seems users largely make a choice between one or the other, or perhaps neither, but almost never both.

Perhaps they feel they’d be repeating their contributions, or perhaps culturally they feel they’re either a Twitter or online community kinda person, but it appears rare for any one individual to be active on both platforms. We first noticed this a few years back as part of our auto-industry work for Michelin, and it seems to be emphasized by our latest survey.

The findings would suggest that any social media outreach your organization may be undertaking is not reaching the online communities you’re likely assuming it is. And so working with your online communities needs to be considered a very separate strategy.

Influencer50’s latest survey is scheduled for release in early June.

(The infographic courtesy of CMSwire.)


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