There are markets where almost all influence is now online. Face-to-face conversations, peer advice and group meetings rarely happen. But these markets are few and far between. Even the influence of particular YouTube channels and personalities is not all online. Plenty of direct teen to teen conversations take place offline to encourage each other to follow certain personalities. And the culmination of following these ‘celebrities’ – is a very offline public ‘meet-up’.
So why do the media continue to promote this image of all communication now being conducted online and through social? One answer has to be because the media themselves are so entrenched in it. They get their news leads through Twitter, their research through the web and increasingly, their output is exclusively online too. The media says they’re reflecting society but they’re actually only reflecting their view of society.
Their job is to focus on what’s new, what’s changed, so they lap up the latest fashions, trends, gadgets, platforms and more. They might write of how millions are tiring of and moving away from Twitter, when the truth is that the vast majority of the population has yet to even move onto it. I walk down my local shopping street and I’m struck by how few stores are embedded in social. A handful of them may have a Twitter feed and the majority could tick the box saying their business ‘is online’ – but that’s not where even a significant minority of their income originates.
The same goes for most businesses. They’ll do social outreach, they’ll do Adwords, they might even maintain a company blog – but none of these are likely to drive the majority of their sales.That majority is driven the way it’s always been driven – by dedicated sales teams effectively cold-calling prospects and reacting to RFPs.
In my Influencer50 role I talk extensively with many individuals from marketing depts. and sales depts. In conversations with marketing folks the subject of social is always there. The success (or not) of their social outreach campaigns, the prominence of particular individuals on Twitter, sentiment monitoring trends and more. Every marketer lives and breathes social.
For every conversation I have with Marketing heads, I have an equal number with heads of Sales. And it’s a very different conversation. Social is only rarely mentioned. Buyer behavior, prospect entry points, initial messaging, check-signing hierarchies, customer pain-points, customer politics – these are standard topics. But social? Almost never, and only fleeting if then. Why is social so much lower on their radar?
Important stages of the B2B buying process have moved online – no-one can doubt that – but the vast majority of those stages, and the most crucial elements of almost every stage, are resolutely offline. At least for now.
That may not be a media-friendly message but there’s no doubting with B2B it’s still the truth.