Monthly Archives: July 2014

I’m far from the social marketing skeptic you might think

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I was reminded in my podcast conversation with Paul Gillin the extent to which he views our company’s work as going against the perceived wisdom in our industry. Paul’s a social marketing consultant – and very good at it. He’s a strong advocate of the power of social marketing and he mentioned a couple of times that I have the opposite view. I’ve been thinking about this perception.

I’ve never actually thought I do hold the opposite view – in some situations I’m a complete convert to social marketing. I look at my own teenagers and there’s no doubt they’re constantly swayed by what they’re reading and watching on Instagram, YouTube, Facebook, and more. But the media is obsessed by teenager marketing, and portrays every audience as behaving in the same way. And that’s what I disagree with.

The fact is, the B2B marketplace still works in a very different way. It will evolve, and it may evolve into something similar to today’s teenager marketing. But we’re such a way from that today – and our clients want to know how to engage with their influencers now, not five or ten years time.

The perceived wisdom in marketing circles seems to be that every stage of the buying decision process is now carried out online – problem identification, decision to act, solution scoping, etc. And that’s just not the case. The reason marketers act as if that’s the case? Because marketers have a far louder public megaphone than buyers do and they want to be at forefront of trends. Buyers might not agree with how marketers are framing their world, but buyers just get on with their buying and try not to be swayed by what marketers are telling them. And buyers see no reason to bother putting them right.

You want proof? Find a friend you know who buys products or services for their employer. It might be office furniture, software tools, real estate, human resources or whatever. Ask them who or what most influenced their eventual selection. Online search is almost always part of the process, but aside from Google, the other influencers are likely to be individuals – individuals that influenced them offline! Co-workers, bosses, previous experience, people they’ve emailed, policy-makers specific to their industry, third-party consultants. Individuals who likely don’t have a very large online presence. Try it and tell me if I’m wrong.

The majority of B2B influencers still operate very much offline. And while there certainly are some important online influencers, the overall picture, whatever your industry, remains a mix. I’m just in the minority talking about it.

Just recorded an interview for Paul Gillin’s excellent podcast series

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Nick Hayes, Influencer50, Influencer Marketing, The Buyerside JourneyRecorded a very enjoyable 20mins interview with social marketing guru Paul Gillin earlier in the week. It’s now available on the Hobson & Holtz Report site here:

We covered plenty of ground – why vendors have so little understanding of those influencing their prospects, why certain types of influencers are routinely being ignored, the trio of online to offline influencers, and of course, the perils of so-called ‘influence marketing platforms’.

Hopefully you’ll find it’s worth a listen. Hat-tip again to Paul – he does a great podcast series. And there’s no-one in our industry I respect more.

Do social marketers understand real-world influencers?

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I read somewhere a few weeks back that 30-42% of all current staff positions in B2B marketing depts. were now focused on ‘social’ roles. These either featured ‘social’ in their title or the person’s performance success in that role was largely being measured through social metrics.

Whether or not that figure is accurate – it struck me as particularly high considering the continued emphasis on direct mail, in-person events, sponsorships etc. – it got me to thinking what ramifications this will leave for real-world ‘influencer marketing’ as I see it.

I see a widening disconnect between those who really try to understand the customer’s decision-making process, often people with previous direct sales experience, or at least experience in handling real-world customers, and those attracted to and increasingly filling in-house ‘social’ marketing roles.

I remember once interviewing a candidate for a client’s social marketing role who saw her entire job function as ‘thinking up fun ideas to tweet’. While that person may not represent the typical social marketer, she does undoubtedly represent one type. And the problem is that it’s that type that produces results which can look good on a monthly performance graph. You can picture the Powerpoint now tracking increasing numbers of retweets, likes, followers, etc against ever-lower cost of delivery.

Some of our clients shy away from pursuing relationships with certain types of influencer – even though they may undoubtedly be important to their prospects – solely because any results would likely be difficult to measure month by month. Forget that such relationships are necessary, common sense, mutually beneficial and more, they can’t be tracked on a continually upward-slope graph. So such relationships are abandoned before they’ve even begun.

As the number of in-house social marketers increase, and as their careers are based on their ability to continually generate impressive-looking graphs, I wonder what the future is for those employees initiating and maintaining longer-term proactive relationships with those influencers who unquestionably impact a vendor’s customers and prospects. It’s an expensive, non-guaranteed, non-linear process – but to generate sales it’s undoubtedly necessary. And every day being eroded by social’s promise of immediate gratification.

I guess it had to happen – an approach from an ‘influence marketing platform’ company!

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I guess it had to happen. I was directly emailed on Friday by one of the ‘influence marketing platform’ companies. And my view on them went from very bad to even worse.

On opening the mail I assumed I was about to be harangued for so criticizing them in the past. I think the whole notion of these ‘platforms’ is terrible – they’re just databases linking vendor marketing depts. with freelancers willing to post about that vendor for payment. Can you imagine any credible individual, with real buyer authority, ever being willing to trade that hard-won credibility for a few under-hand payments and a new line in “Am posting this while snacking on some delicious new cappuccino Oreos”?

Their email actually said that they’d identified me as ‘a marketing thought-leader’, that they had tracked this blog’s subject area and that as a result, I might like to consider using my ‘undoubted influence’ (oh the irony of it) to earn additional income by partnering with brands they represented to share my ‘positive thoughts’ on those brands. It said other ‘influencers’ were earning ‘considerable’ amounts through this process. And it gave me a link to their online ‘partner’ form.

So if I didn’t know it before, I’ve now had it confirmed that no-one at this firm is actually reading the blogs & tweets of those ‘influencers’ they’re approaching – they just have bots sucking up relevant words and phrases and then a mass-mailing app which spams them. I can only assume they’re not telling their clients their ‘influencers’ have been so poorly selected.

Would you want those individuals really influencing your prospects to be treated like that?

Is being an ‘online influencer’ as black & white as you think?

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We’ve recently been considering whether there’s still a line between being an ‘online influencer’ and an ‘offline influencer’. And if there is, whether that line is still important.

Take the example of say, a leading academic who has no social media footprint, doesn’t tweet, doesn’t blog, isn’t on Facebook, only engages in face-to-face conversations, meetings, presentations and authoring papers. It would be obvious to categorize them as a 100% offline influencer wouldn’t it?

But then what if other individuals, having met and talked with that person, then blog, tweet and post about that person’s views. Does the original influencer then unwittingly become an online influencer?

I’m sure many of you would say yes, in the same way that David Beckham perhaps unwittingly became a major Hispanic influencer a decade ago. He may have not intended to, he may not even been aware of it at the time, but influential he undoubtedly was. With this as an example maybe an online influencer doesn’t actually have to be online themselves.

But the implication is that all online influencers can be reached by online outreach. That that’s their medium of choice. A prominent trend in Influencer Marketing circles this year has been to assume every influencer wants to be engaged online.

What about the possibility that although an influencer may have never reached out socially, they could perhaps be avid consumers of social media, just not contributors. And what if they then took what they’d ready on social channels and conveyed those thoughts back into their day-to-day offline world. They’d be an offline influencer, correct?

So why do we still categorize people as online influencer and offline influencers? Is that still valid? And even if still valid, is it an important division?

We’re convinced it is. Not only does it represent how they influence, but also how best to establish a lasting conversation with them. Something way too few people seem to be focusing on right now.

The shame of so-called ‘influencer marketing platforms’

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I sometimes wish people had to pay a small amount of money every time they used the word ‘influencer’. Then maybe they wouldn’t overuse it so much. More importantly, they wouldn’t shamelessly jump on the bandwagon of everyone’s favorite marketing word these days.

‘Influencer Marketing Platforms’ are a red rag to me. They’re nothing to do with influencers. They’re about brokering deals between marketing freelancers, willing to write about anything, and marketing depts. willing to pay them for under-cover endorsements. It’s desperate on all sides.

I was reading about one such ‘platform’ a few weeks back. I wont even put a spin on their words. This is what they say on their website.

“Are you an influencer that would like to work with brands to create content, generate income and engage your readership? We offer a cloud-based application that enables you to connect with brands and participate in influencer campaigns.

We believe that if an influencer’s powerful, authentic and independent voice makes money for a brand; you should be compensated for your hard work. Generate content about products, services and websites you love and let the brands reward you financially.”

A million miles away from our own understanding of influencers.

How can anyone be authentic, independent .. and yet secretly paid? Is this the honest and transparent marketing that I thought the world was meant to be moving to? Or is it just a logical step for those formerly working in advertising?

New White Paper: To what degree are your prospects & customers influenced by online & offline communities?

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WP#18Influencer50’s new White Paper:  WP#18 : To what degree are your prospects & customers influenced by online & offline communities? – is now available for download at: http://influencer50.com/library/white-papers/

Synopsis: A 2013 McKinsey survey of B2B buyers stated that ‘an honest, open dialogue with customers and society’ was the number one most important perceived attribute of their chosen vendors. A 2013 Forrester report polled thousands of B2B marketers and concluded that online communities were one of the most influential tools in a B2B marketer’s toolkit. Despite 76% of B2B industry marketing heads rating their sector’s main forums and communities (both online & offline) as ‘very important’ in terms of influencing their prospects, only one-quarter of those same vendors are confident their organization has ongoing, proactive relationships with them. There’s clearly a vast gap between the perceived importance of industry communities to potential buyers – and vendors’ understanding of them. So why can this be?